Last Updated: October 2023
Privacy Policy
At Hamro Mechanic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Book our services
- Contact our customer support
- Subscribe to our newsletter
- Participate in surveys or promotions
The types of personal information we may collect include:
- Name, email address, and phone number
- Vehicle information (make, model, year)
- Service history and preferences
- Billing and payment information
- Location data (if you enable location services)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your service bookings and transactions
- Send you service reminders and updates
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Monitor and analyze usage patterns and trends
- Protect against unauthorized access and maintain security
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to respond to legal process
- To protect the rights, property, or safety of Hamro Mechanic, our users, or the public
- In connection with a merger, acquisition, or sale of all or a portion of our assets
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information
- Correct or update your personal information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing your personal information
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@hamromechanic.com
- By phone: +977 9841123456
- By mail: Kathmandu, Nepal